Privacy Policy

WeBuild, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use AllTeam.AI services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you create an account
• Business Information: Information about your business, services, hours of operation, and preferences for call handling
• Communications: Messages and correspondence you send to us
• Mobile/SMS Information: Phone number, mobile carrier, opt-in consent data, and message content when you opt in to receive text messages from us or our clients' AI agents

1.2 Information Collected Automatically

• Call Data: Phone numbers, call duration, timestamps, and call transcriptions
• Usage Data: How you interact with our Services, features used, and performance data
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies and similar technologies to improve user experience and analyze usage

1.3 Information from Third Parties

• Payment Processor: Stripe provides us with transaction confirmations (we do not store full credit card numbers)
• Calendar Services: If you connect your calendar, we receive availability information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send billing information
• Train and improve our AI systems to better serve you
• Send service-related communications and updates
• Respond to your requests and provide customer support
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our Services (payment processing, cloud hosting, communication services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us to share information with third parties

We do not sell your personal information to third parties.

4. SMS/Text Messaging Privacy

AllTeam.AI provides AI-powered communication services that may include SMS and text messaging on behalf of our clients' businesses. This section specifically addresses the collection, use, and protection of information related to text messaging services.

No mobile information will be shared with third parties for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. These service providers are contractually obligated to use such information only for the purpose of delivering messaging services and are prohibited from using it for their own marketing purposes.

Opt-In and Opt-Out: You may opt in to receive text messages from our clients' AI agents by providing your phone number and consent. You may opt out of receiving text messages at any time by replying STOP to any message. Upon opting out, we will promptly cease sending text messages to your number and update your consent status accordingly.

Message Frequency and Charges: Message frequency varies based on the nature of the communication. Standard message and data rates may apply depending on your mobile carrier and plan.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. After account cancellation, we may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@allteam.ai.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion. We do not sell personal information.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries. By using our Services, you consent to such transfers. We take steps to ensure your data receives adequate protection.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We reserve the right to modify, update, or change this Privacy Policy at any time, at our sole discretion, without prior notice. Changes become effective immediately upon posting to our website. It is your responsibility to review this Privacy Policy regularly for any changes.

Your continued use of the Services, website, or application after any changes to this Privacy Policy constitutes your acceptance of the modified Privacy Policy. Each time you access or use the Services, you reaffirm your acceptance of the then-current Privacy Policy. If you do not agree to any modified Privacy Policy, you must immediately stop using the Services.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

All Team AI, by WeBuild LLC
Email: ricardo@allteam.ai
Website: https://allteam.ai